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Job Summary: Assists and supports passengers during boarding, aircraft boarding, and disembarkation, ensuring a smooth and efficient experience in a dynamic sector. Key Highlights: 1. Comprehensive assistance and support to passengers in the aviation sector. 2. Management of check-in, documentation, baggage, and boarding. 3. Opportunity for continuous development and training. Summary: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, our core values—Demonstrate that you care, Do the right thing, and Win as a team—guide us, and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Provide assistance and support to all passengers, delivering service throughout their boarding, aircraft boarding, and disembarkation. **Your Responsibilities:** Assistance and Appearance* Report punctually for your assigned duties. * Request assignments from your supervisor. * Coordinate and assist in the transportation of equipment and paperwork. Review of Documentation and Flight-Related Information* Verify boarding gate assignments, first-class vouchers, and any other additional information provided by the supervisor or airline representative. * Pay close attention to the pre-flight briefing. Counter Opening* Report to counters according to the time required by the client prior to aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Confirm availability of necessary paperwork to initiate check-in. * Where applicable, place airline- and aviation authority-required notices and/or information on the counter. Check-in* Review passenger documentation per airline policies. * Assign seats via automated system or manually. * Weigh baggage and, if excess is detected, apply the applicable fee collection procedure per airline policy. * Issue boarding passes and baggage tags. * Efficiently complete the entire check-in process. Ticketing* Collect payment for tickets, excess baggage, and other applicable fees per airline policy. * Safeguard funds resulting from ticket sales and other airline-related collections. Disembarkation* Verify availability of information regarding disembarkation belts and passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, strollers, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of disembarkation via radio. Boarding* Verify availability of required client- and company-provided paperwork and equipment for boarding. * Initiate boarding at the time required by the client, making applicable announcements. * Apply applicable security procedures. * Keep relevant stakeholders informed about boarding closure progress and other pertinent information. Flight Closure* Close the flight within the timeframe established by the client. * Inform staff in lounges about any last-minute passengers. * Apply security procedures for passengers who fail to board. * Generate applicable reports and paperwork for submission to the supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum two years’ experience in passenger service or customer service. * Flexibility in work schedule. * Excellent communication skills, ability to work under pressure, and service-oriented attitude. **What We Offer*** Market-competitive base salary * Statutory benefits * Additional benefits and perks * Continuous training * Development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.
