Operations Officer

Description

Job Summary: Supervises and controls ground flight operations, handling the transmission and receipt of operational messages, slot coordination, weight and balance calculations, and overall supervision of aircraft services. Key Highlights: 1. Part of a global aviation services team. 2. Performs key functions in flight control and planning. 3. Opportunities for continuous development and training. Summary: Are you ready to take off in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, our core values—Demonstrate Care, Do the Right Thing, and Win as a Team—guide everything we do, and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Supervise and control ground flight operations. **Your Responsibilities:** Flight Control* Transmit/receive/distribute operational messages according to prior agreements with the customer. * Timely communication to operational and administrative departments, as well as external customers, regarding changes that may affect flight planning and resource allocation. * Manage air-to-ground communications to ensure timely and reliable information is provided to flight crews. Flight Roster / Slot Coordination* Prepare and update the flight roster, distributing it to relevant operational and administrative departments. * Coordinate slots with the appropriate authority promptly and accurately to ensure landing, servicing, and departure in accordance with scheduled timetables. * Manage air-to-ground communications to ensure timely and reliable information is provided to flight crews. Weight and Balance Preparation* Perform weight and balance calculations reliably, following each customer’s specific procedures. * Implement last-minute changes and communicate updates to involved departments. * Archive and store flight documentation per company and customer policies, adhering strictly to prescribed timelines and formats. Flight Supervision * Plan flights based on received operational messages, and inform ramp personnel and other departments about required equipment and staff for service delivery. Pre-flight briefing to the PIC.* Supervise aircraft loading and general aircraft services to ensure safety and operational effectiveness throughout the aircraft’s time on the ground until arrival at its next destination. * Verify that operational procedures across various departments are executed per customer requirements. Flight Plan Coordination * Coordinate flight plans promptly and accurately to ensure aircraft departure authorization as scheduled. * Store resulting documentation within established timeframes. ULD and Customer Supplies Control* Maintain ULD inventory and submit reports within timeframes specified by the customer. * Maintain stationery and equipment inventories according to required maximum and minimum levels. Reporting* Prepare operational reports requested by internal and external customers, delivered on time and as required. * Submit quality reports on time and as stipulated. **Your Profile*** Valid Operations Officer license. * Medical examination approved by an AFAC-authorized institution. * Minimum two years’ experience as an Operations Officer. * Proficiency in English (preferred). **What We Offer** * Market-competitive base salary * Performance bonus * Statutory benefits * Additional benefits and perks * Continuous training * Development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join Swissport today and become part of a team that connects the world of aviation.