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Job Summary: Act as a technical specialist and the primary customer contact to independently diagnose and complete product repairs at the customer's facility. Key Highlights: 1. Global opportunities to advance your career and improve your community. 2. Perform equipment diagnostics and repairs independently. 3. Maintain productive customer relationships and ensure rapid, effective response to their needs. **On-Site Service Technician III** Our culture believes in ***EMPOWERING YOUR POTENTIAL***. We offer global opportunities to advance your career, improve your community, and collaborate with today’s most innovative thinkers to solve the world’s most complex problems. We believe in flexibility so you can explore your passions and make a positive impact through meaningful work within our inclusive workforce. That’s what ***\\\#LifeAtCummins*** is all about. We are seeking a talented **On-Site Service Technician III** to join our specialized **Maintenance** team at our **CUMMINS plant** in Cananea, SON, Mexico. **Job Description:** Act as a technical specialist and the primary customer contact to independently diagnose and complete product repairs at a single customer’s facility. **In this role, you will make an impact in the following ways:** * Independently perform diagnostics and complete equipment repairs at the customer’s facility. * Maintain productive customer relationships and ensure rapid, effective response to their needs to minimize product downtime. * Deliver preventive maintenance training and/or training on repairs performed by more experienced technicians and/or customer technicians; may provide on-the-job guidance to others; may review repair schematics, parts lists, and tools, etc. * Manage inventory of parts and spare components at the worksite. Escalate unresolved issues to product specialists/supervisor. * Complete required documentation—including service work orders, time sheets, warranty claims, and quality documents—using handwritten forms or enterprise system input screens. * Identify additional sales and service opportunities with the customer. * Complete training as required by business and skill requirements. * Keep the workplace and tools clean and in good working condition. * Ensure compliance with all policies, procedures, and applicable health, safety, and environmental legislation, and report any issues or incidents to site leadership and your supervisor. **Skills** * Must be able to interpret and follow Cummins fault trees and electrical diagrams. * Certification in QSK38, QSK45/60, QSK50, QSK78, and MCRS engines. * Must possess the ability to perform complex diagnostics using Cummins tools for such purposes, without supervision. * Full mechanical and electrical maintenance and repair capability to perform product repairs—including components—without supervision. * Ability to identify process improvement opportunities and recommend appropriate actions. * Ability to work safely and identify safety hazards, including completion of all required safety training. * Basic computer systems knowledge (Office). * Ability to communicate clearly, both orally and in writing. * Knowledge of quality standards if promoted internally. * Ability to develop effective working relationships and collaborate as part of a team. * Ability to apply general mathematical principles. * Ability to develop and maintain productive customer relationships and educate customers on product operation and maintenance. **Education:** Apprentice of Certified Technician in Power Generation and/or Engines. Vocational degree from a relevant technical institution (preferred). Valid electrical certification (optional). Valid local driver’s license. This position may require a license to comply with export controls or sanctions regulations. **Experience:** Extensive field service experience (Mining). In-depth knowledge of power generation and/or engine products. Basic knowledge of competitors and typical industry practices. Practical experience in High Voltage and Low Voltage (optional). **To succeed in this role, you will need the following:** * Extensive field service experience (Mining). * In-depth knowledge of power generation and/or engine products. * Basic knowledge of competitors and typical industry practices. * Practical experience in High Voltage and Low Voltage (optional). *We are committed to fostering diversity in the workplace and provide equal employment opportunities regardless of race, gender, disability, national origin, age, religion, or sexual orientation.* **Job** Service **Organization** Cummins Inc. **Role Category** On\-site with Flexibility **Job Type** Technician **ReqID** 2427332 **Relocation Package** No **100% On\-Site** Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On\-site.
