Lead QA Analyst / Support (BA + QA)

Description

Important IT company At the Latin American level, growth requires: **Lead QA Analyst / Support (BA \+ QA)** ***Required Skills \& Qualifications*** * Proven experience leading QA activities for system implementations, preferably in logistics, parcel, transportation, customs, or Brokerage\-related environments. * Strong understanding of Mexico Brokerage operations, customs processes, parcel clearance flows, regulatory requirements, and operational dependencies. * Experience working as a liaison between business users, technical teams, vendors, and project stakeholders. * Strong ability to translate business requirements into functional specifications, test scenarios, and validation criteria. * Experience coordinating QA teams, assigning testing activities, reviewing test evidence, and following up on defect resolution. * Strong knowledge of QA methodologies, defect management, test case design, UAT support, regression testing, and release validation. * Experience using project tracking, QA, or defect management tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar. * Strong communication, stakeholder management, documentation, and follow\-up skills. * Ability to manage multiple priorities, dependencies, risks, and escalations in an implementation environment. * English and Spanish communication skills preferred, especially for vendor, business, and technical coordination. ***Responsibilities*** * Lead the QA and implementation support activities for the SLAMNET\-Parcel rollout in Mexico, ensuring alignment between business requirements, technical implementation, vendor deliverables, and operational readiness. * Act as the main coordination point between the SLAMNET vendor, the client technical team, Brokerage business stakeholders, and QA resources. * Track implementation progress, open items, defects, functional gaps, dependencies, risks, and required decisions throughout the implementation lifecycle. * Translate Brokerage business needs and operational requirements into clear functional and technical requirements for the vendor and technical teams. * Review, prioritize, and coordinate change requests or enhancements required by the Mexico Brokerage operation during the implementation phase. * Define and coordinate QA test plans, test scenarios, acceptance criteria, defect tracking, and validation activities for SLAMNET\-Parcel functionalities. * Delegate testing activities to QA Engineers, ensuring proper execution, documentation, evidence collection, and timely follow\-up of defects or issues. * Validate that delivered functionality meets approved requirements before moving forward with business validation, UAT, release readiness, or production deployment. * Support issue triage by analyzing defects, identifying business impact, coordinating with vendor/technical teams, and ensuring proper resolution. * Provide regular status updates to project stakeholders, highlighting progress, blockers, risks, defects, and required escalations. * Support go\-live readiness activities, including final validation, defect closure, business sign\-off support, and post\-go\-live stabilization. * Ensure QA documentation, test evidence, defect logs, requirement traceability, and implementation tracking artifacts are properly maintained. **ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL** (Will be evaluated). **If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.** **Job type**: Remote. **Location**: Mexico **Salary**: OPEN **Benefits**: Excellent superior benefits. Tipo de puesto: Tiempo completo Sueldo: $80,000\.00 \- $100,000\.00 al mes Pregunta(s) de postulación: * ¿Radicas en México? Idioma: * Inglés (Obligatorio) Licencia/Certificación: * visa de trabajo en México? (Obligatorio) Lugar de trabajo: Empleo remoto