IT Services Coordinator

Description

Job Summary: We are seeking an organized and communicative individual to ensure the proper assignment, tracking, and closure of field technical support services. Key Highlights: 1. Coordination of field technical personnel 2. Use of ticketing tools (ServiceNow, Freshdesk, Zendesk) 3. Operational tracking and IT service support We are a company dedicated to providing Information Technology (IT) services and are looking to integrate into our team a well-organized individual with effective communication skills and an operational tracking focus, who will support the proper delivery of our services. **Job Objective** * Ensure proper assignment, tracking, and closure of field technical support services through the use of ticketing tools, coordinating field engineers and guaranteeing adherence to response times and service quality. **Required Profile** * Must have experience coordinating field technical personnel and using ticketing tools (ServiceNow, Freshdesk, Zendesk, etc.) * SLA monitoring * Remote coordination of technicians **Work Schedule** * Monday to Friday: 08:30 to 18:30 * Saturday on-call shifts (remote): 08:30 to 14:00 **Compensation and Benefits** * Gross monthly salary: $12,000 * Bi-weekly payment via BBVA * Full statutory benefits * Year-end bonus: 15 days * Vacation: 12 days starting from the first year * Vacation premium: 25% * 100% IMSS coverage * Monthly food vouchers: $1,300 monthly * Meal allowance: $600 monthly * Work tools: smartphone with plan and laptop * Work location: Puebla, near Plaza del Sol Employment Type: Full-time Salary: $12,000.00 per month Work Location: On-site employment