Monitoring Analyst

Description

Job Summary: We are seeking a Customer Service Executive focused on fifth-wheel freight and logistics to provide personalized support, track shipments, and maintain constant communication. Key Highlights: 1. Personalized attention and problem resolution 2. End-to-end cargo tracking until closure 3. Constant communication with involved departments *ZINERGIA* is a group of companies composed of professional individuals aligned with our corporate mission and vision; their commitment is the driving force propelling our continued growth within the freight transportation industry. WE ARE SEEKING A CUSTOMER SERVICE EXECUTIVE SPECIALIZING IN FIFTH-WHEEL FREIGHT AND LOGISTICS RESPONSIBILITIES * Provide personalized attention and issue resolution * Strong verbal communication skills * Track shipments until closure * Manage multiple cases simultaneously * Maintain constant communication with involved departments * Identify improvement opportunities before they become problems * Accurately log cases and updates in internal systems REQUIREMENTS * Completed bachelor's degree * 2 years of customer service experience * Proficiency in incident management tools * Proficiency in Microsoft Office suite WE OFFER * Statutory benefits (15-day bonus, 25% vacation premium, vacation days per Federal Labor Law) * Weekly payroll (via Banorte bank) * Weekly food vouchers worth $269 (included in salary) * Weekly savings fund (nominal savings starting at $100\) * Growth opportunities * Free psychological support ROTATING SCHEDULES 4x2 * DAY SHIFT: 7:00 AM\-7:00 PM * NIGHT SHIFT: 7:00 PM\- 7:00 AM * TWO DAYS OFF Employment Type: Full-time Salary: $16,000\.00 per month Benefits: * Savings fund * Cafeteria service * Food vouchers Work Location: On-site employment