Job Summary: We are seeking a professional to provide telephone technical support, register and track incidents, ensuring a satisfactory customer experience with quality and empathy. Key Highlights: 1. Technical support and telephone customer service. 2. Incident and request management. 3. Opportunities for development and continuous training. **What will you do?** * \- Provide technical support and telephone customer service. * \- Register, analyze, and track incidents and requests. * \- Ensure a satisfactory customer experience by resolving their needs with quality and empathy. * Properly manage tickets until closure. **What are we looking for?** * \- Recent graduates in IT or technical fields. * \- Prior experience in telephone customer service, remote services, or call centers. * \- Basic knowledge of computer science and operating systems. * \- Strong ability to communicate clearly and effectively. * \- Service-oriented attitude, patience, and proactivity. Availability to work rotating shifts. **What do we offer?** * \- Competitive salary. * \- Statutory and additional benefits. * \- Opportunities for development and continuous training. * Excellent working environment. Salary: $9,500\.00 \- $11,000\.00 per month Application Question(s): * Do you hold a degree in Information Technology? * Have you provided support or tracked tickets via phone calls? Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
