TELEPHONE ADVISOR

Description

Position Summary: We are seeking Telephone Advisors to join our team, responsible for overdue account recovery and payment term negotiation. Key Highlights: 1. Professional growth opportunity 2. 100% paid training 3. Shift-based rest schedule Job Offer TELEPHONE ADVISOR Location: León, Guanajuato Company: MUÑOZ C Y ASOCIADOS Posted on May 12, 2026 Valid until May 31, 2026 accessible\_forward We welcome persons with disabilities Net monthly salary $9,600\.00 \- $9,000\.00 Apply Folio: 21133522 Description Join our Telephone Advisor team!! Palacio de Hierro collection campaign (early-stage delinquency). Work schedule: 7:00 a.m. to 3:00 p.m., Monday through Sunday (rotating rest days). We offer: - Weekly base salary - Productivity bonus (biweekly) - Punctuality award - Statutory benefits (IMSS, INFONAVIT, year-end bonus, vacation, vacation premium, profit-sharing) Incentives: - 100% paid training - Growth opportunity REQUIREMENTS: - Must be at least 19 years old (valid INE required) - Education: High school diploma or higher - Basic computer skills - Strong verbal communication skills - Valid RFC Requirements * Required academic level: High school or vocational training * Academic status: Diploma or certificate * Experience: 6 months \- 1 year as Telephone Advisor * Knowledge and tools: + Computer skills * Languages: + None * Skills and competencies: + Customer orientation + Negotiation + Communication * Candidate availability: + No travel required Schedule Monday to Friday Full-time 07:00 \- 15:00 Schedule clarification: Work Monday through Sunday with rotating weekend rest days Functions and activities * Recover overdue accounts * Negotiate payment terms The company offers * Statutory benefits * Punctuality bonus * Savings fund * Indefinite-term employment contract Recruitment process * Initial screening by phone \- candidate contacted via phone call and asked preliminary screening questions * Psychometric tests \- if candidate meets profile requirements, psychometric tests are administered * Interview \- candidates who pass the psychometric tests are interviewed * Start date of your recruitment process: May 12, 2026 * Recruitment process duration: 4 weeks