Operations Coordinator

Description

Position Summary: Supervise and coordinate personnel operations in a call center, ensuring goal achievement and developing collection strategies. Key Highlights: 1. Leadership, coaching, and feedback with the team 2. Effective communication and problem solving 3. Analytical and synthetic capacity for information **REQUIREMENTS:** Bachelor's degree, incomplete undergraduate studies, or technical degree in economics-administration, engineering, sciences, or related fields. Minimum two years of experience in a similar position in a Call Center (collections experience is mandatory), with teams reporting to the candidate (verifiable). Proficiency in Office suite (Excel at intermediate-advanced level, Word, and PowerPoint for executive presentations). Experience with predictive dialers and digital collection tools. Generally, familiarity with call center management systems. Leadership, coaching, and feedback skills with the team. Effective communication and problem-solving abilities. Analytical and synthetic capacity for information, identification of trends, and decision-making. Residence near the work location (no more than 1 hour and 20 minutes away). **RESPONSIBILITIES:** Supervision and coordination of operations for assigned campaign personnel in the call center, including supervisors and telephone agents. Ensuring achievement of financial and recovery targets assigned to the campaign. Monitoring performance metrics and preparing reports to improve team efficiency. Defining and implementing collection strategies, as well as preparing executive reports and summaries. Client meetings and follow-ups. **WORK SCHEDULE:** Monday to Friday: 8:00 AM to 7:00 PM (with a 1.5-hour break and lunch period) Saturday: 8:00 AM to 2:30 PM (including break time). **WE OFFER:** Monthly salary ranging from $15,000.00 to $18,000, depending on qualifications. Productivity bonus for meeting objectives. Statutory benefits. Life insurance and health plans (dental, nutritional, vision, pet, etc.). Parking space. Cafeteria. **WORK LOCATION:** Torre Área, 10 minutes from MB and Perisur Trolleybus.