Job Summary: We are seeking a Call Center Agent with experience in customer service, appointment management, and omnichannel communication to deliver physical therapy services. Key Highlights: 1. Customer service and patient management 2. Omnichannel communication (WhatsApp, social media, email) 3. Appointment scheduling and confirmation CALL CENTER **Position Responsibilities:** * Make outbound calls to promote physical therapy services and special offers. * Handle inbound calls and address inquiries from current patients and prospects. * Manage appointments: scheduling, confirmation, cancellation, and rescheduling. * Record patient and lead information in the CRM system. * Respond to inquiries across omnichannel platforms (WhatsApp, social media, email). * Escalate complex cases to the respective team leader. * Meet daily targets for call volume and scheduled appointments (among others). **Experience:** One year of call center experience preferred. **Requirements:** Minimum high school diploma (completed bachelor's degree not required) **Work Schedule:** Monday to Friday: two rotating shifts * 8:00 AM to 4:00 PM * 11:30 AM to 8:00 PM * Saturdays: 8:00 AM to 2:00 PM **Salary: $9,600 \+ bonuses \+ statutory benefits** Employment Type: Full-time Salary: $9,600\.00 per month Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
