*This job posting is from the Talenteca.com job board* ### **Job opening at a Contact Center in Coyoacán, Mexico City** **Sales & Travel Call Center Supervisor** **Responsibilities:** * + Supervise the team of **Travel Agents**, ensuring achievement of **sales, service, and quality** objectives. + Monitor calls, provide performance feedback, and coordinate action plans to strengthen customer service. + Provide **operational support** for reservation, quotation, and ticketing processes within GDS systems (Amadeus and/or Sabre). + Prepare and present **performance reports** (productivity, absenteeism, conversion rate, quality, etc.). **Requirements:** * + **Education:** Incomplete or completed Bachelor’s degree in Tourism, Business Administration, Hospitality, or related field. + **Experience:** + Minimum **1 year as a supervisor** in travel agencies or tourism-focused call centers. * + Proficiency in **GDS (Amadeus and/or Sabre)**. + Intermediate **Excel** skills for report management and analysis. + Knowledge of **domestic and international travel packages**. **Work Schedule:** * 11:00 AM – 9:00 PM, Monday–Sunday * **2 rotating days off** **We Offer:** * + Monthly gross base salary: $14,000 MXN + Quarterly performance bonus equal to 20% of base salary. + Statutory benefits **Work Location:** Benito Juárez (Near MB Parque Hundido) WA 55. 29. 69. 85. 94. **Desired Education Level:** Higher education – incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Marketing / PR / Communications **Industry:** Call Centers / Telemarketing *This job posting is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6931e2733900003900c4dda0&source=indeed*