*This job posting originates from the Talenteca.com job board* ### **Job Opening at AUDIT MANAGEMENT GROUP in Cuauhtémoc, Mexico City** **JOB OFFERING: JUNIOR CALL CENTER SUPERVISOR (BBVA COLLECTIONS DEPARTMENT)** --------------------------------------------------------------------- A company specializing in collection solutions is seeking a **Junior Supervisor** for its **BBVA Collections Call Center** department. ### **WE OFFER** * Base salary * Non-capped bonuses and commissions * Statutory benefits * Team-building activities and incentives * Staff cafeteria area * Designated lunch break * Nursing mother’s room * On-site medical area * Growth opportunities * Morning or evening shift (choice available) ### **REQUIREMENTS** * Completed or incomplete high school diploma (verifiable) * Minimum **6 months’ experience** as a Junior Supervisor, Team Leader, or similar role in a **collections call center** * Valid documentation * Intermediate-to-advanced Excel proficiency * **No outstanding debt with BBVA** * Personnel management experience (up to 10 agents) * Knowledge of and ability to manage KPIs ### **RESPONSIBILITIES** * Supervise and provide feedback to telephone agents * Assign accounts/portfolios * Monitor goal achievement ### **SKILLS** * Teamwork and organizational skills * Effective communication * Handling objections * Negotiation strategies * Leadership * Knowledge of and experience in telephone collections ### **WORK LOCATION** Located 5 minutes from the **Insurgentes Metro Station**, or exiting the **Ahuehuetes Metrobús Station**, Mexico City. IF YOU ARE INTERESTED IN THIS POSITION, APPLY THROUGH THIS CHANNEL **Desired education level:** High School (Upper Secondary) **Desired experience level:** Mid-level **Departmental function:** Customer service **Industry:** Call Centers / Telemarketing *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=693afa883700002600bc9cbd&source=indeed*