Scheduling Coordinator

Description

Position Summary: The Scheduler maintains the client-caregiver relationship, ensuring compatibility and an experience of \ Key Highlights: 1. Key role in the in-home care experience. 2. Dynamic and high-performance office environment. 3. Positively impacts the client-caregiver relationship. **Scheduler (Scheduling Coordinator)** The **Scheduler** is responsible for maintaining the relationship between clients and caregivers, helping deliver a “best-in-home care” experience for both clients and employees. Plays a key role in interacting with caregiver staff to ensure proper caregiver-client compatibility. This position ensures all referrals are received accurately and in detail, and are properly managed. Additionally, it performs various supervisory activities related to caregiver scheduling, timecard processing, telephone system monitoring, and other payroll-related responsibilities as needed. Also supports administrative coordination tasks. The Scheduler maintains a positive attitude at all times and demonstrates the ability to multitask in a dynamic and high-performance office environment. **Key Competencies** * Verbal Communication * Adaptability * Likability * Customer Orientation * Decision Making / Judgment * Organization * Stress Management * Resourcefulness **ResponsibilitiesVerbal Communication** * Answers phone calls and handles inquiries or messages enthusiastically and professionally. * Maintains ongoing communication with associates and clients to assess service quality. * Acts as a liaison between associates and the Office Manager. **Customer Orientation** * Responds promptly and courteously to all client calls. * Receives referrals and inquiries regarding company programs. **Adaptability** * Assists with sales, marketing, and public relations activities. **Decision Making / Judgment** * Maintains integrity in every interaction with caregivers and clients. * Lives and promotes Right at Home’s vision, mission, and core values. * Demonstrates problem-solving ability and sound decision-making in a fast-paced work environment. **Organization** * Schedules and coordinates caregivers’ daily activities. * Performs payroll tasks, including time sheet verification, telephone record updates, and data entry into the system for payment processing. * Maintains associate employment documentation in ClearCare, ensuring personnel files are complete and up-to-date. **Stress Management** * Serves as on-call coordinator when required. * Maintains professionalism in all interactions. * Ability to multitask in a demanding office environment. **Likability** * Interviews, evaluates, and administers tests to candidates, ensuring a positive experience throughout the selection process. * Supports recruitment, hiring, orientation, training, disciplinary actions, and other personnel-related activities. * Works collaboratively as a team member. * Interacts with clients and caregiving staff empathetically and sensitively to individual needs. **Resourcefulness** * Performs general office and administrative tasks. * Carries out other responsibilities assigned by the Operations Manager. **Skills and Requirements** * High school diploma or equivalent, with at least two years of business experience. * Basic office, computer, and organizational skills. * Excellent interpersonal and telephone communication skills. * Familiarity with common medical terminology. * Ability to work independently, demonstrating sound judgment. * Ability to read, write, speak, and understand English as required for the position. * Availability to fulfill on-call shifts outside regular working hours. \#schedulers25 Job Type: Full-time Application Question(s): * What is your current conversational English proficiency level? * What is your salary expectation? Language: * English (Required) Work Location: On-site