Operations Coordinator

Description

Job Summary: We are seeking an Operations Coordinator with an Economics and Administration background to ensure seamless unit sales processes—from initial customer contact through final delivery—while maintaining impeccable document control. Key Highlights: 1. Comprehensive coordination and management of unit sales processes. 2. Customer service focus and document management. 3. Central role in customer service and operational coordination. Operations Coordinator (Junior/Semi-Senior) Location: * Mode: On-site, Col. Mexicaltzingo * Schedule: Monday to Friday, 9:00–18:00 hrs.; Saturdays, 9:00–14:00 hrs. Job Objective We seek a professional with an Economics\-Administration background to serve as the central hub of operations. The Operations Coordinator will be responsible for ensuring smooth unit sales processes—from initial customer contact through final unit delivery—while maintaining impeccable document control. Key Responsibilities: * Customer Service and Support: Serve as the first point of contact, addressing inquiries and providing clear information regarding unit status and processes. * Operational Coordination: Manage and coordinate all administrative tasks related to the sales cycle, including billing follow-up and logistics for unit delivery. * Document Management: Creation, filing, and control of files and administrative documentation to ensure timely revenue recognition. * Sales Support: Coordinate delivery of sold units, ensuring all administrative requirements are fulfilled accurately and on time. Required Profile and Skills We seek a professional with a solid foundation in Economics\-Administration and the following essential soft skills: Mandatory Requirements: * Education: Completed Bachelor’s degree or technical program in Economics\-Administration or related fields. * Experience: Junior to Semi-Senior level (minimum 1\-3 years in administrative or operational roles). * Tools: Proficiency in Microsoft Office suite (Excel, Word, PowerPoint). * Customer Orientation: Strong commitment to delivering positive experiences and resolving issues effectively. Key Soft Skills: * Organization: High capacity to manage multiple tasks and priorities simultaneously. * Sense of Urgency: Ability to handle critical tasks swiftly and efficiently. * Effective Communication: Capacity to interact clearly with customers and internal teams. * Teamwork and Adaptability. * Frustration Tolerance (for managing complex processes and customers). Additional Plus (Desirable): * Proficiency in Google Suite (Docs, Sheets, Drive). Responsibilities of an Operations Coordinator: Administrative process tracking; Information and documentation handling; Sales follow-up and customer retention; Analytical ability to resolve conflicts; Communication skills; Internal and external customer service; Customer requirement tracking; Teamwork; Supplier interaction; Supplier payment tracking; Operations monitoring and control; Invoice validation on portals; Report generation; Sales process tracking; Billing and collections follow-up; Unit delivery coordination; Coordination and tracking of billing processes for revenue recognition; Passion for customer service. Requirements: Proactivity; strong organizational abilities and problem-solving aptitude; excellent written and verbal communication skills; attention to detail; EXCELLENT PRESENCE AND PASSION FOR CUSTOMER SERVICE. Employment Type: Full-time Salary: Starting at $15,000\.00 per month Benefits: * Option for indefinite-term contract Workplace: On-site employment