Job Summary: Ensures process and product quality by implementing quality tools, addressing customer complaints, and participating in APQP. Key Highlights: 1. Customer complaint handling and resolution using structured methodologies 2. Participation in APQP and supplier development 3. Ensuring quality throughout the entire production cycle ### **Description** Amphenol TCS is the leader in high\-speed, high\-density connection systems, designing and manufacturing the industry's leading high\-speed, high\-density connectors and backplane systems. Amphenol TCS solves system design challenges with integrated interconnect solutions for application in the networking, communications, storage, and computer server markets. Amphenol TCS was founded in 1968 as a division of Teradyne, Inc. and acquired by Amphenol Corporation in December of 2005\. Amphenol Corp. is the world's third largest connector company, producing electronic and fiber optic connectors, cable, and interconnect systems for applications converging technologies of voice, video and data communications, industrial / automotive and military / aerospace. A history of innovation: Amphenol has 70\+ year history of innovation and a leadership position in all markets served. ATCS engineers in the field and in product development work closely with our customers to understand their technology needs now and in the future. ### **Responsibilities** Under the supervision of the Quality Manager, ensures process and product quality throughout the production cycle by implementing quality tools, addressing customer complaints, developing suppliers, and participating in APQP processes, while complying with automotive quality management system requirements per applicable standards. * Receive, document, and analyze customer complaints, ensuring their handling under structured methodologies (8D, Ishikawa, 5 Whys). * Coordinate cross\-functional meetings for root cause analysis and timely follow\-up on corrective actions. * Maintain direct and effective communication with the customer to report progress and formal closure of complaints. * Ensure implementation of sustainable corrective actions and verify their effectiveness on the shop floor. * Participate in supplier selection, evaluation, and development according to quality and performance requirements. * Validate and approve PPAPs for new suppliers or significant changes. * Issue SCARs for supplier nonconformities and follow up on corrective actions. * Conduct supplier audits (on\-site or remote) and track improvement plans. * Coordinate or support Advanced Product Quality Planning (APQP) for new projects or engineering changes. * Ensure proper preparation and approval of technical documentation: Control Plans (CP), DFMEA, PFMEA, Control Plans, PPAP, etc. * Participate in design reviews, prototype validation, and pilot runs. * Support adherence to customer deliverables per project schedule. ### **Requirements** * Education: Industrial, Mechanical, Electronics Engineering or related field. * Experience: Minimum 3 years of experience in manufacturing industry. * Technical English (intermediate or advanced). * Proficiency in Microsoft Office suite. * Desired competencies include: * Core Tools: APQP, PPAP, FMEA, MSA, SPC, 8D. * IATF 16949:2016 standard. * Customer Specific Requirements (CSR). * Customer complaint handling (Customer Complaints / Claims Handling). * Problem solving. * Supplier development and evaluation.
Juan García
Indeed · HR
Juan García
Indeed · HR
