Online Student Support Assistant

Description

Job Summary: We are seeking a Student Support Advisor to provide the best possible service, support, and follow-up to new and current undergraduate online students. Key Responsibilities: 1. Attention and follow-up on student questions and clarifications 2. Focus on student retention by offering alternatives for continued enrollment 3. Active contact with students via phone, WhatsApp, and email Online University is looking for **Student Support Advisor \- Immediate Hiring** Job Objective: To provide the best possible service, support, and follow-up to new and current undergraduate online students. **Location:** Paseo de la Reforma \- Opposite Torre El Caballito (Juárez or Hidalgo Metro Station) *BENEFITS* * Monthly salary: **$ 9,500** * Statutory benefits from day one * Monday to Friday: 10:00 AM to 7:00 PM; Saturday: 9:00 AM to 3:00 PM * Comfortable offices with complimentary beverages (coffee, tea, etc.) * Student scholarship to support your professional development * Internal career development plan * We are not a call center — we are an institution offering fully online undergraduate programs *RESPONSIBILITIES* * Contacting new students via phone, WhatsApp, and email * Addressing and following up on student inquiries regarding platform usage, enrollment dates, exams, etc. * Payment follow-up and reminders to students * Student retention by offering alternatives for continued enrollment and preventing dropouts *REQUIREMENTS* * Completed high school diploma or bachelor’s degree * Minimum 1 year of experience in telephone and chat customer service * **Preferred experience in student support, academic services, or similar roles** * Basic proficiency in Google Drive, Microsoft Office, and CRM systems * Strong interest in customer service * Good spelling and writing skills APPLY THROUGH THIS CHANNEL AND WE WILL CONTACT YOU PROMPTLY Salary: Starting at $9,500\.00 per month Workplace: On-site employment