Mid Technical Support Advisor

Description

Job Summary: We are seeking a technical support technician to resolve technical inquiries, diagnose software, and provide solutions to customers in the restaurant industry. Key Highlights: 1. Resolve technical inquiries and diagnose software 2. Maintain the knowledge base up to date 3. Escalate complex issues to senior or development teams Join Soft Restaurant®, Mexico and Latam's leading restaurant software provider! With over 20 years of experience and expansion across 14 countries, we seek passionate individuals eager to accompany us on this great journey. We offer an exceptional work environment with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry with innovative technology! **What will you do?** * Resolve technical inquiries through various channels (phone, email). * Perform software diagnostics and deliver effective solutions to issues reported by customers. * Maintain the knowledge base up to date with common solutions and best practices. * Escalate complex issues to the senior technical support team or development team when necessary. **What do you need?** * 2 \- 3 years of experience in technical support or customer service within the software domain. * Intermediate knowledge of Windows operating systems. * Knowledge of networking and SQL databases. * Familiarity with CRM platforms. * Experience and/or knowledge of banking terminals, transactional processes, and payment methods operations. * Desired: experience providing technical support for banking terminals, including configuration, validation, and tracking of incidents related to electronic payments. **Our Benefits: Competitive salary via 100% IMSS payroll structure.** * Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT) * Birthday off * Employee benefits across various business channels * Ongoing training and development * Recreational activities Salary: Starting at $1\.00 per month Application Question(s): * What is your salary expectation? Work Location: On-site employment