Job Summary: Operate, manage, and resolve network system incidents, providing technical support and problem tracking for infrastructure issues. Key Highlights: 1. Network incident management and resolution 2. Network infrastructure support 3. Problem tracking and escalation **Job Objective** Operate, manage, and resolve network system incidents, and provide support to resolve issues related to network infrastructure. **Responsibilities** · Ticket handling and follow-up until resolution · Escalate service requests to the next support level as defined with the client when requests, incidents, and problems remain unresolved · Weekly report generation · Problem escalation and follow-up with vendors (Allies) · Problem escalation and follow-up with internal departments and Level 2 support · Monitoring via PRTG, The Dude Mikrotik, RMS Teltonika · Incident documentation **Requirements** · Degree in Systems Engineering, Computer Science, Telecommunications, or related field · Completed or incomplete degree program · Age: 20 years or older · Gender: Not specified · **Work location: Mundo E, Naucalpan de Juárez, State of Mexico** · Teamwork orientation · Goal-oriented with focus on KPIs · Minimum experience: Recent graduates // 6 MONTHS Employment type: Full-time Salary: Starting at $12,000\.00 per month Benefits: * Salary increases * Sick leave days * Medical expense insurance * Company-provided mobile phone Workplace: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
