SILCA, a company with thirteen years of experience in recruitment and personnel selection, in collaboration with an associated brand, is seeking Customer Service representatives. **WE OFFER:** \- Salary: $8,500.00 MXN. \- Bonus: Approx. $2,500.00 MXN per month. \- Job stability. \- Statutory benefits from day one. **REQUIREMENTS:** \- High school diploma. \- Proficiency in Microsoft Office suite. \- Strong written communication skills and grammar. \- One year of relevant experience. \- Experience operating switchboards or landline telephone systems. \- WhatsApp Business. **RESPONSIBILITIES:** \- Update and maintain internal databases. \- Respond to customer inquiries promptly and accurately. \- Conduct follow-ups via telephone, email, or chat. \- Identify customer needs. \- Monitor complaints and suggestions. \- Provide customers with information regarding new promotions. \- Prepare reports on departmental requirements. \- Contact potential customers to promote products or services. **WORK SCHEDULE:** \- Monday through Friday, 9:00 a.m. to 6:00 p.m. **WORK LOCATION:** \- Av. Arcos de Belén 23, Colonia Centro, Cuauhtémoc, 06000 Mexico City, CDMX Employment type: Full-time, indefinite-term contract Salary: $8,500.00 – $11,000.00 MXN per month Workplace: On-site