Call Center Operations Supervisor

Description

Job Summary: Coordinate and ensure the daily operation of the customer service team through resource management and performance indicator monitoring. Key Highlights: 1. Call Center experience 2. Personnel management 3. Coordination of customer service team **Job Description** ---------------------- Coordinate and ensure the daily operation of the customer service team through resource management and performance indicator monitoring. * Monitor team performance and operational indicators in real time * Coordinate operational meetings to review results and priorities. * Assign workloads and tasks to supervised staff. * Follow up on service incidents and critical cases **Candidate Requirements** -------------------------- * Call Center experience * Personnel management **Selection Process** ------------------------ The selection process is conducted via Aira, a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests 4\. Attach required documents Once you complete the above steps, if your profile matches the position, we will contact you by email (via Aira) or by mobile phone to proceed with the in-person stage of the process. **About Us** ------------------ WE ARE A 100% MEXICAN COMPANY, the number one retail company in our country. Our reputation stems from the talent and commitment of thousands of people who have built our history and positioned us as Mexico’s fourth-largest employer. THE BEST TALENT IS ONLY AT SORIANA! "At Organización Soriana, we operate under a principle of equal opportunity; therefore, there are no exclusion criteria based on ethnic or national origin, gender, age, sexual orientation, disability, social status, religion, sexual preferences, or marital status, per Article 2 of the Federal Labor Law. Additionally, it is prohibited to request medical certificates confirming non-pregnancy or Human Immunodeficiency Virus (HIV) status as requirements for hiring, continued employment, or promotion."