CUSTOMER SUPPORT ASSISTANT

Description

Job Summary: This Administrative Assistant - Customer Service role focuses on tracking operated items, from waybill preparation to final delivery, at a leading logistics company. Key Highlights: 1. Essential role in operational tracking and customer service. 2. Growth opportunities within the company. 3. Positive work environment focused on teamwork. Commercial City: FEDERAL DISTRICT Publication Date: Apr 30, 2026 Working Hours: 9 AM to 6 PM Description: **About the Company** At Estafeta, our passion for connecting people and businesses drives us forward. With over 45 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join Estafeta! **Location**(3 minutes from Metrobús UAM Azcapotzalco) **Administrative Assistant \- Customer Service** **Position Objective** Provide tracking for items operated by customers, from waybill preparation to final shipment delivery. **Job Functions or Activities** * Preparation of waybills. * Development of performance indicators (KPIs). * Generation of pickup reference numbers (folios). * Pre-alerting and tracking of pickup reference numbers (folios). * Customer service via email (responding to issues and inquiries raised by customers). * Creation of tickets (reports). * Control and tracking of operated items for assigned account(s). **Requirements** * High school diploma or Technical Degree; recently graduated Bachelor’s degree holders. * Minimum 1 year of experience in similar positions or administrative/support functions, preferably in sales, customer service, or logistics environments. * Basic/intermediate office software skills (Word, Excel, PowerPoint, Microsoft Outlook email). **Competencies** * Results orientation. * Tolerance. * Teamwork. * Analytical ability. * Customer service. * Proactivity. **What We Offer You** * Competitive salary. * Comprehensive benefits package. * Productivity bonus. * Career growth within the company. * Positive work environment. * Grocery vouchers