Customer service City: YUCATAN Publication date: Nov 18, 2025 Schedule: 7AM to 4PM / 10AM to 7PM MON TO FRI AND SAT Description: CUSTOMER SOLUTIONS ASSISTANT Position Objective Contribute to timely handling of requests entering the shipment control department by generating administrative reports and verifying data to coordinate shipments, consistently meeting indicators to improve customer satisfaction. Job Functions or Activities. 1. Handle assigned Service Reports promptly and on time 2. Report on services entering Shipment Control 3. Make timely phone calls to customers regarding shipments entered into Shipment Control 4. Generate reports for shipments requiring them 5. Daily physical reconciliation of delivery manifests and returns for local routes Requirements Education: High School or Technical Degree in Administration or related field Customer Service: 6 months experience Problem-solving, personnel management Office Software: Basic level. Indicator tracking What we offer you * A competitive salary * A variable compensation scheme * Benefits above legal requirements * A career development plan within the company