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Customer Solutions Assistant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelHigh School Diploma

Description

Customer service City: State of Mexico Publication date: May 22, 2026 Schedule: 9:00 AM to 6:00 PM Description: At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as cornerstones of our success. Join us and "estafétalo"! **Location \- Ecatepec, State of Mexico** **Job Objective** Promptly handle requests from the shipment control department, ensuring performance indicator compliance and customer satisfaction. **Job Responsibilities** * Handle and follow up on service reports promptly and accurately. * Contact customers when their shipments contain incomplete information, follow up, and collect correct details to ensure timely delivery per the contracted guarantee. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. * Provide customer service and support, ensuring efficient and high-quality service. **Requirements** * Minimum education: High school diploma * Customer management capability * Teamwork skills * Minimum experience: 6 months in customer service **What we offer you:** * Competitive monthly salary * Life insurance

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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