Description
Customer service
City: State of Mexico
Publication date: May 22, 2026
Schedule: 9:00 AM to 6:00 PM
Description:
At **Estafeta**, our passion for connecting people and businesses drives us forward.
With over 40 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as cornerstones of our success.
Join us and "estafétalo"!
**Location \- Ecatepec, State of Mexico**
**Job Objective**
Promptly handle requests from the shipment control department, ensuring performance indicator compliance and customer satisfaction.
**Job Responsibilities**
* Handle and follow up on service reports promptly and accurately.
* Contact customers when their shipments contain incomplete information, follow up, and collect correct details to ensure timely delivery per the contracted guarantee.
* Cargo handling: Scan incoming and outgoing shipments in the assigned area.
* Provide customer service and support, ensuring efficient and high-quality service.
**Requirements**
* Minimum education: High school diploma
* Customer management capability
* Teamwork skills
* Minimum experience: 6 months in customer service
**What we offer you:**
* Competitive monthly salary
* Life insurance