CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Handles service reports and manages customer service, providing information about services and coordinating shipments to ensure customer satisfaction. Key Highlights: 1. Customer attention and support 2. Service report management 3. Operational feedback Customer Service City: QUERETARO Publication Date: May 1, 2026 Schedule: 8 AM to 5 PM Description: **CUSTOMER SOLUTIONS ASSISTANT** **Position Objective** Timely and appropriate handling of assigned Service Reports, through daily review of each Service Report to address customer requirements using available management tools, thereby delivering a satisfactory response to the request. **Job Functions or Activities** Provide information regarding services entering Shipment Control, by conducting daily scans of shipments and leveraging visit label and control data via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service, support, and attention. Provide operational feedback on process deviations. Execute timely customer calls for shipments entered into Shipment Control, through the daily coordination process for shipments and customer calls, to evaluate and manage customer service, support, and attention. Provide operational feedback on process deviations. Generate reports for shipments requiring them, by tracking shipment incidents according to operational cycle procedures, to promptly notify and coordinate shipments. Requirements * Minimum education: High school diploma / Technical degree. * Work experience: More than 6 months. * Basic Office software knowledge. * Performance indicator tracking. What We Offer You * Competitive salary * Variable compensation scheme * Benefits exceeding legal requirements. * Career development plan within the company