Customer Service Analyst

Description

Job Summary: We are seeking a Customer Service Analyst to resolve, follow up on, and organize automotive insurance processes and vehicle-related procedures, ensuring a robust service experience. Key Highlights: 1. Key role in ensuring a robust service experience 2. Delivering real impact with clarity for the client and on-time execution 3. Development of skills in customer service and document management **Customer Service Analyst (Auto Insurance / Vehicle Procedures) – On-site** **Net Salary:** $12,400 per month **Schedule:** Monday to Friday (Short Friday) **Position Type:** Full-time **Work Location:** On-site (Barranca Del Muerto, CDMX) Job Description We are seeking a **Customer Service Analyst** who enjoys resolving issues, following up, and keeping everything organized. This role is critical to ensuring a robust service experience, complete files, and timely processes—particularly for vehicle-related procedures within the **auto insurance** domain and cases involving **accidents/total loss**. If you have experience in insurance companies and enjoy working with structure, document control, and high-quality service, you can make a real impact here: clarity for the client, on-time delivery, and measurable results (KPIs). Job Objective To provide comprehensive customer service and advisory support to internal and external clients regarding vehicle-related procedures and processes, administrative document validation, data entry, database management, and KPI monitoring. Main Responsibilities * Serve internal and external customers via phone, email, and other channels, providing timely follow-up for each case. * Validate and collect administrative documentation (vehicle ownership, identification documents, internal forms). * Assemble files accurately and on time according to the client’s checklist. * Manage requirements for documenting total loss due to accidents (theft or collision). * Operate the SIGESVE system for tracking procedures and payments. * Generate control, management, and outcome reports for assigned cases. * Advise customers with viable alternatives for effective resolution of their cases. * Monitor and report KPIs to ensure quality and continuous improvement. Requirements * Age: 22 to 50 years. * Minimum 2 years of customer service experience (mandatory). * Knowledge of auto insurance. * Experience in insurance companies (preferably in accident claims or total loss cases). * Familiarity with vehicle-related procedures and documentation. * Proficiency in Excel. * Clear communication (verbal and written), organizational skills, and attention to detail. What We Offer * Monthly net salary: $12,400 * Monday to Friday (Short Friday) * A role with constant follow-up, high exposure to core processes, and skill development in customer service and document management If you seek a position where your follow-up and attention to detail truly make a difference, apply through this channel. Position Type: Full-time Salary: $12,000\.00 \- $14,000\.00 per month Work Location: On-site employment