Job Summary: Provide friendly, efficient, and professional service to guests during check-in, stay, and check-out, ensuring a satisfactory experience while meeting hotel standards. Key Highlights: 1. Friendly and professional guest service to ensure a satisfactory experience. 2. Effective coordination with various hotel departments. 3. Timely resolution of guest inquiries, complaints, and issues. Provide friendly, efficient, and professional service to guests during check-in, stay, and check-out, ensuring a satisfactory experience while meeting hotel standards. **Main Responsibilities** * Perform guest check-in and check-out procedures. * Answer telephone calls, emails, and front desk requests. * Provide information regarding hotel services, rates, and local tourist attractions. * Manage the reservation system and verify room availability. * Promptly resolve guest inquiries, complaints, or issues. * Coordinate with departments such as housekeeping, maintenance, and food and beverage. * Handle cash collections, billing, and cash management. * Maintain order and cleanliness in the front desk area. * Comply with security protocols and internal policies. **Required Knowledge** * Basic computer skills (Excel, Word, email). * Experience using hotel property management systems (PMS, preferred). * Customer service techniques. * Cash handling and payment terminal operation. * English proficiency: 60\-70 % **Skills** * Excellent service attitude * Effective communication * Teamwork * Organization and attention to detail * Problem solving * Stress management * Proactivity **Competencies** * Customer orientation * Responsibility * Honesty * Punctuality * Adaptability **Additional Requirements** * Availability to work rotating shifts (morning, afternoon, and night) * Professional appearance * Fluent spoken Spanish and English Salary: $11,500\.00 \- $12,400\.00 per month Benefits: * Discounts and preferential pricing * Company parking * Free parking * Flexible working hours * Discounted cafeteria service * Complimentary uniforms Workplace: On-site employment