Receptionist

Description

Job Summary: We are seeking a dedicated and organized receptionist to serve as the first point of contact for our hospital, providing friendly service and coordinating communications and appointments with medical teams. Key Highlights: 1. Being part of a warm and welcoming work environment 2. Serving as the hospital's first point of contact with friendly and professional interactions 3. Managing communications and coordinating appointments for medical teams **Hospital Sierra Madre** was founded in May 2006 with the goal of fostering development and growth in the healthcare market by delivering high-quality, compassionate services to the entire Monterrey community. We take pride in offering a warm and welcoming work environment and seek someone who shares our commitment to excellence in customer service; therefore, we are looking for a dedicated and organized receptionist to join our team. Responsibilities: * Serve as the hospital's first point of contact, presenting a professional appearance and offering friendly service to all patients and visitors. * Maintain an organized and professional atmosphere at the front desk. * Properly manage telephone calls, email, and other communication channels. * Coordinate appointments and ensure smooth communication with our medical teams. * Operate computer systems and microservices to ensure accurate patient registration and follow-up. Objectives: * After three months on the job, the employee must be able to provide clear and accurate information to patients. * After six months, the employee must fully master the internal appointment scheduling system and support the admissions department. * After twelve months, the employee must have comprehensive knowledge of corporate membership programs and demonstrate proper handling and integration of new clients. Requirements: * Minimum education: high school diploma. * Prior experience as a receptionist or in a similar role. * Excellent communication and presentation skills. * Demonstrated ability to maintain an organized and professional environment. * Basic computer skills (Microsoft Office suite) and switchboard operation. * Availability to work one of the following schedules: Monday–Friday, 9 a.m. to 7 p.m., and Saturday, 9 a.m. to 3 p.m.; or a 12-hour shift schedule, working alternating days from 8 a.m. to 8 p.m. We Offer: * Benefits exceeding statutory requirements. * Hospital discount membership. * Subsidized cafeteria. * Uniforms. * Personal accident insurance. * Funeral expense coverage. * BBVA payroll deposit. If you believe you possess the qualifications needed to succeed in this role and wish to join our team, we look forward to receiving your application. Hospital Sierra Madre is an equal opportunity employer. We believe diversity in our workplace makes us stronger and take pride in being an inclusive workplace. Thank you for considering this opportunity. We look forward to receiving your application.