Description
Hospital Group backed by a 34-year track record of delivering the highest-quality medical care to the state is seeking:
**MATERNAL ORIENTATION EXECUTIVE**
**Requirements**:
Bachelor's degree in Nursing, Psychology, or Hospital Administration.
Minimum 2 years of experience in customer service roles.
Coordination of hospital events.
Experience working with maternity patients.
Work experience in hospitals, clinics, or the healthcare sector.
**Knowledge**:
Budget preparation.
Prenatal exercise workshops.
Supplier management.
Medical and hospital procedures.
Knowledge of SGMM (Safety, Health, Environment, and Quality Management Systems).
Dolula courses.
**Skills**:
Consultative sales of packages.
Immediate resolution of complaints.
Premium customer service.
Administrative and insurance management.
Basic perinatal counseling.
Assertive communication during crises.
Personal skills: Emotional intelligence and deep empathy.
Environmental awareness.
Vulnerability management.
High-end assertive communication.
Proactive attitude.
***OBJECTIVE: Guarantee the best experience for expectant mothers and their families—from the initial informational contact through childbirth—strengthening the patient\-hospital relationship. Coordinates the logistics, training, and execution of all activities related to maternity tours, courses, workshops, and events associated with the childbirth area.***