Hostess

Description

Job Summary: We are seeking a service-oriented receptionist for a luxury hotel, responsible for customer service, appointment management, phone calls, correspondence, reservations, payments, and incident handling. Key Highlights: 1. Training provided 2. Positive work environment 3. Opportunity for professional growth **HOSTESS / RECEPTIONIST** We invite you to experience the best workplace environment at our luxury hotel, **City Express Plus By Marriott (Insurgentes Sur)**, as a **RECEPTIONIST** (we provide training). **What do I need? (REQUIREMENTS)** * Education: Completed high school diploma. * Flexible availability. (Rotating shifts: 06:00–14:00 hrs / 14:00–22:00 hrs) * Service-oriented attitude. * Experience in similar positions. **Responsibilities:** * Customer service: Greet visitors, answer phone calls, and respond to inquiries. * Registration: Record visitor, patient, or customer information. * Appointment management: Schedule, confirm, and cancel appointments. * Call handling: Answer calls, transfer them, and route them to the appropriate department. * Correspondence management: Receive, open, distribute, and log correspondence and packages. * Reservation management: Reserve meeting rooms, hotel rooms, etc. * Payment processing: Prepare invoices, collect payments, and record transactions. * Incident handling: Resolve complaints, requests, and unexpected situations. * Information management: Maintain databases, directories, and records of customers and suppliers. * Document management: Organize, file, and process documents. **What benefits will I receive?** * Monthly gross salary: $9,500 MXN. * Attendance and punctuality bonus: $1,500 MXN. * Statutory benefits. * Savings fund. * Cafeteria service. * Uniform. * Training. * Positive work environment. * Professional growth. **SCHEDULE:** Rotating, Monday to Sunday (06:00–14:00 hrs / 14:00–22:00 hrs)