Front Desk Agent - Toluca

Description

Job Summary: We are seeking a Front Desk Agent with a service-oriented attitude for a luxury hotel, responsible for customer service, guest registration, call handling, reservations, and incident resolution. Key Highlights: 1. Customer service and administrative management experience. 2. Opportunity for training and professional growth. 3. Positive work environment in a luxury hotel. **FRONT DESK AGENT** We invite you to experience the best workplace at our luxury hotel, **City Express Junior By Marriott Toluca (Adjacent to Plaza Sendero)**, as a **FRONT DESK AGENT** (we provide training). **What Do I Need? (REQUIREMENTS)** \* Education: Completed high school diploma. \* Flexible availability for rotating shifts (07:00–15:00 or 15:00–23:00). \* Service-oriented attitude. \* Experience in similar positions. **Responsibilities:** \* Customer service: Greet visitors, answer calls, and respond to inquiries. \* Registration: Record visitor, patient, or customer information. \* Appointment management: Schedule, confirm, and cancel appointments. \* Call handling: Answer calls, transfer them, and route them to the appropriate department. \* Mail management: Receive, open, distribute, and log correspondence and packages. \* Reservation management: Reserve meeting rooms, hotel rooms, etc. \* Payment processing: Prepare invoices, collect payments, and record transactions. \* Incident management: Resolve complaints, requests, and unexpected issues. \* Information management: Maintain databases, directories, and client and supplier records. \* Document management: Organize, file, and process documents. **What Benefits Do I Get?** \* Monthly gross salary: $9,400 MXN. \* Attendance and punctuality bonus: $1,000 MXN. \* Statutory benefits. \* Savings fund. \* Dining service. \* Uniform. \* Training. \* Positive work environment. \* Professional growth. **SCHEDULE:** Rotating, Monday through Sunday (07:00–15:00 / 15:00–23:00\) Employment type: Indefinite-term contract. Salary: Up to $9,400\.00 MXN per month. Workplace: On-site employment.