Digital Claims Adjuster Express

Description

Job Summary: Qualitas is seeking a Customer Service Executive to deliver high-quality service and comprehensive support to policyholders during the reporting and resolution process for automotive insurance claims. Key Highlights: 1. Comprehensive support to policyholders throughout the reporting and resolution process. 2. Direct contract with Qualitas, a leader in automotive insurance. 3. Professional development through an internal university and career path. **Qualitas is seeking a Digital Claims Adjuster Express in Picacho / Ajusco \- Tlalpan, Mexico City** --------------------------------------------------------------------------------------------- ATC \| Qualitas Digital Adjuster **Location:**Picacho\-Ajusco Highway 236, Jardines en la Montaña, Tlalpan, Mexico City, CDMX **Direct contract with Qualitas, a leading automotive insurance company.** Job Description We are looking for a **Customer Service Executive** to join our remote customer service team. The main objective is to provide high-quality service by supporting policyholders throughout the entire reporting and resolution process of their claims. Main Responsibilities * Contact customers via telephone and collect required information. * Explain the remote service process to policyholders. * Follow up via WhatsApp to receive documents, photographs, and damage reports. * Provide guidance and support until the claim is fully resolved. Requirements * Partially completed or completed bachelor’s degree. (Verifiable) * Proven experience in customer service. * Passion for service and customer orientation. * Flexible availability (rotating 10-hour shifts). * Clean credit bureau report (report required). We Offer * **Base monthly salary of $9,582 MXN** * **Variable training bonus** * **Operational bonus per case handled (approx. $20,000–$25,000 MXN monthly)** * Bi-weekly payment. * **Statutory and above-statutory benefits**, including: * 30 days’ year-end bonus (aguinaldo) * Life insurance and major medical expense insurance * Profit-sharing (PTU) * Gym and academic scholarship agreements * Internal university and career development plan * Psychological support for employees * 100% payroll-based employment. * Morning, afternoon, and night shifts (rotating). * Two days off per week (rotating). **If you meet the profile and are interested, apply via this channel and we will contact you immediately** **Desired education level:** Higher education \- graduated **Desired experience level:** Interns **Departmental function:** Customer service **Industry:** Insurance / Insurance company **Skills:** * Call center experience * Flexible availability * Clean credit bureau report *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69e26c315b000033004d604a\&source\=indeed*