Customer Service Manager

Description

Position Summary: Coordinate and supervise the customer service department, ensuring efficient, timely, and high-quality service for the textile and garment manufacturing industry. Key Highlights: 1. Supervise the customer service team and track orders. 2. Resolve incidents and ensure compliance with service standards. 3. Implement improvements and serve key customers. **Position Objective** Coordinate and supervise the customer service department, ensuring efficient, timely, and high-quality service, tracking orders, requirements, and solutions related to label manufacturing for the textile and garment manufacturing industry. **Main Responsibilities** * Supervise the customer service team. * Track orders from receipt through delivery. * Maintain constant communication with customers regarding delivery status. * Coordinate with sales, design, production, and logistics departments. * Resolve customer incidents, complaints, and requests promptly. * Ensure adherence to delivery timelines and service standards. * Prepare tracking and performance reports for the department. * Implement process improvements in customer service and support. * Serve key customers and strategic accounts. **Experience** * Minimum 2–3 years in customer service or client support roles. * Experience leading and coordinating teams. * Preferable experience in manufacturing, textile, or graphic arts companies. **Knowledge** * Proficiency in Microsoft Office (Intermediate Excel). * Spoken English proficiency: 80%. * Production order tracking. * Customer service and support. * Report and control preparation. * ERP, SAP, or administrative system experience is desirable. **Skills** * Leadership * Effective communication * Organization and follow-up * Problem solving * Working under pressure * Customer focus * Proactivity * Negotiation Job Type: Full\-time Pay: $15,000\.00 \- $18,000\.00 per month Work Location: In person