Customer Service

Description

Job Summary: We are seeking a \ Key Highlights: 1. Comprehensive customer service and timely follow-up 2. Key coordination among sales, production, and logistics 3. Job stability and career growth in a digital printing company Job Description: Due to expansion, we are hiring for "Customer Service". Company Description We are a digital printing company specializing in flexible packaging and labels, focused on product quality and delivering the best service to our customers by offering excellent packaging and labeling alternatives, as well as a wide variety of sustainable-material options. Job Requirements: Education: Bachelor’s degree in Business Administration, Marketing, Commercial Relations, Industrial Engineering, or related field Experience: 2 years in customer service Job Purpose: To provide comprehensive customer service and timely follow-up to the company’s customers, ensuring proper coordination among sales, production, design, planning, and logistics, thereby guaranteeing customer satisfaction, on-time delivery, and accurate order administration. Skills: * Organized, proactive, and service-oriented individual. * Ability to handle multiple tasks simultaneously. * High stress tolerance and strong sense of responsibility. * Strong communication and follow-up skills. Main Responsibilities: 1) Track orders punctually from receipt through to customer delivery. 2) Maintain constant communication with customers regarding order status, deliveries, changes, and incidents. 3) Coordinate information among sales representatives, production, design, quality assurance, and logistics. 4) Enter purchase orders and validate product technical specifications. 5) Request and track approvals for designs, artwork, and samples. 6) Monitor committed delivery dates and alert on potential delays. 7) Handle customer complaints and inquiries. 8) Update customer and order information in ERP or internal systems. 9) Generate customer service and follow-up reports. 10) Support the sales department in post-sales follow-up and service. We Offer: \*Salary range based on profile: $11,300 to $13,500 monthly gross \*Statutory benefits \*10% punctuality bonus \*10% attendance bonus \*Weekly payment via BBVA \*Working hours: Monday–Friday, 9 AM–6 PM \*Option for indefinite-term contract after the third month \*Job stability and career growth Work Location: San Francisco Cuautlalpan, 53370 Naucalpan de Juárez, Méx. Candidates must reside no more than one hour from the work location. Interested applicants meeting the requirements should send their CV to rhgcs@gracos.com.mx or call 5537297086. Employment Type: Full-time, indefinite-term Benefits: * Option for indefinite-term contract * Complimentary uniforms Education: * Completed bachelor’s degree (preferred) Work Mode: On-site employment Salary: $13,000.00 \- $13,600.00 per month Work Mode: On-site employment