**Join our Team** ----------------- **About this opportunity:** We have an exciting role available as a Student in the customer support area. In this position, you will learn managing, administering, and optimizing our customer support tools. You will also take a look in the performance reporting, process management, and contract management. As the primary contact point for emergency customer service requests, you will learn how to use skill and experience to validate contracts, establish communication channels, assemble emergency response teams, initiate tickets, and provide vital language assistance. In addition, you will engage in hardware material management, contributing to an integral part of our operation. **What you will do**: * Keep customer installed base, license information, and network configuration data updated in CS tools. * Manage Emergency Registration and Data Collection, including assembling recovery teams. * Initiate emergency notifications and set up necessary communication channels. Maintain local customer support delivery content, both web and online tools. * Oversee user administration in CS tools and sites. * Contribute to the specification of local objectives and key results and performance management reporting. **The skills you bring:** * Be a student of telecommunications or related fields, at least 1 year to finish. * Fluent English (mandatory). * Good communication skills (verbal and writing). * Knowledge of computer applications. * Excellent data entry. * Knowledge Sharing and Collaboration Skills. * Interest in customer management. * Fast learning skills. * Ability to handle stressful situations. * Able to be hybrid in the office in the mornings (half day, Monday to Friday) **Why join Ericsson?** At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. **What happens once you apply?** Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. **Primary country and city:** Mexico (MX) \|\| Queretaro **Req ID:** 777304