**Position: Customer Service Coordinator** **Location:** San Juan del Río, Querétaro **Schedule:** * **Monday to Friday:** 9:00 am to 7:00 pm * **Lunch break:** 2:00 pm to 4:00 pm * **Saturdays:** 9:00 am to 2:00 pm ### **Job Description** Grupo Geisha is seeking a **Customer Service Coordinator** with a focus on leadership, service, and follow-up, responsible for ensuring an excellent experience for our customers by supervising processes and tracking satisfaction indicators. ### **Key Responsibilities:** ✔ Coordinate and supervise the customer service team ✔ Follow up on requests, complaints, and satisfaction surveys ✔ Monitor performance and customer experience indicators ✔ Supervise proper tracking in CRM and databases ✔ Prepare reports and proposals for continuous improvement ✔ Ensure compliance with processes and quality standards ✔ Implement strategies to strengthen customer service and loyalty ### **Requirements:** ✔ Bachelor's degree in Business Administration ✔ Experience in customer service and personnel supervision ✔ Leadership and conflict resolution skills ✔ Proficiency in handling indicators and reporting ✔ Knowledge of CRM and process tracking ✔ Excellent communication skills and service-oriented attitude ### **We Offer:** ✅ Birthday day off ✅ Statutory benefits ✅ Growth opportunities ✅ Excellent work environment **Apply by sending your CV to 442 289 5430**.
Juan García
Indeed · HR
Juan García
Indeed · HR
