Customer Service

Description

**At Ruba, we don’t just build homes—we also build a better workplace for our employees, certified by GPTW as one of the 100 Best Companies to Work For in Mexico.** **We invite you to join our team.** **CUSTOMER SERVICE** Receive, route, and resolve from the office any potential issues raised by our customers—or provide high-quality after-sales service in accordance with company policies to ensure complete customer satisfaction—while also carrying out activities related to warranty handling. **Responsibilities:** * Maintain a healthy company\-customer relationship to deliver superior service and meet customer expectations. * Ensure contractors provide repair services for delivered homes in case of defects, thereby maintaining the safety and commitments offered by the company. * Provide guidance to customers on any questions regarding the uses and services required for their homes, ensuring their full comfort. * Ensure customers receive proper warranty support for their homes. * Maintain ongoing communication with the CAT, construction coordinators, and supervisors to report customer-reported defects and continuously improve processes. **Requirements:** * Completed university degree * Minimum 3 years’ experience in customer service and warranty management * Basic knowledge of construction processes * Proficiency in Microsoft Office and Enkontrol * Negotiation skills * Excellent verbal and written communication skills * Professional appearance * Proactive and empathetic **We offer:** * Competitive salary * Benefits exceeding statutory requirements * Excellent work environment * Career development and growth opportunities * Training programs