Summary: Manage high-impact quality issues end-to-end, ensuring prioritization, coordination, follow-up, and effective closure with a focus on customer satisfaction and risk-based decision-making. Highlights: 1. Lead critical issue resolution and drive sustainable improvements 2. Influence cross-functional teams to enhance customer satisfaction 3. Manage the full lifecycle of high-impact quality issues **Job Description:** ### **Position Objective** Manage high\-impact quality issues end\-to\-end, ensuring proper prioritization, coordination, follow\-up, and effective closure. This role focuses on customer satisfaction, risk\-based decision\-making, and sustainable issue resolution. ### **Key Responsibilities** * Manage the full lifecycle of high\-impact quality issues from detection through closure. * Prioritize issues based on risk, customer impact, and business impact. * Coordinate cross\-functional teams to address critical issues effectively. * Track action plans, ensuring accountability, timelines, and proper documentation. * Validate the effectiveness of corrective and preventive actions before closure. * Monitor trends to prevent recurrence of issues. ### **Key Responsibilities** * Manage the full lifecycle of high\-impact quality issues from detection through closure. * Prioritize issues based on risk, customer impact, and business impact. * Coordinate cross\-functional teams to address critical issues effectively. * Track action plans, ensuring accountability, timelines, and proper documentation. * Validate the effectiveness of corrective and preventive actions before closure. * Monitor trends to prevent recurrence of issues. ### **Qualifications** * **Education:** Bachelor’s degree in engineering or related field * **Experience:** 5 years in Quality Engineering or related areas * **English Level:** Advanced ### **Technical Skills \& Competencies** * Product Risk (PR) Management \& Issue Management * Problem\-solving methodologies (8D, 5 Whys, Ishikawa) * PFMEA / DFMEA, SPC, MSA * Power BI and intermediate Excel * Strong analytical thinking and risk\-based approach * Effective communication (technical and executive levels) * Team collaboration and influence across functions * High sense of ownership and urgency ### **What We’re Looking For** A results\-driven quality professional capable of leading critical issue resolution, influencing cross\-functional teams, and driving sustainable improvements that enhance customer satisfaction.
Juan García
Indeed · HR
Juan García
Indeed · HR
