Job Summary: Provide administrative and operational support to the commercial department, ensuring efficient service, timely follow-up, and an exceptional experience for our customers. Key Responsibilities: 1. Administrative and operational support to the commercial department 2. Ensure efficient customer service and timely follow-up 3. Exceptional customer experience PRIMARY FUNCTION Provide administrative and operational support to the commercial department, ensuring efficient service, timely follow-up, and an exceptional experience for our customers. REQUIREMENTS Bachelor’s degree in Administration, Business, or a related field. Minimum 2 years of experience in customer service, after-sales service, or commercial support. Experience as a Customer Service Representative, Commercial Assistant, or Service Analyst. Intermediate Excel skills (search functions, pivot tables, reporting). Proficiency with administrative systems (ERP/CRM). Excellent communication, organizational skills, and sense of urgency. RESPONSIBILITIES Order entry, validation, and tracking. Scheduling and monitoring of deliveries and shipments. Timely follow-up on purchase orders. Coordination of appointments with customers and internal departments. Generation of reports and information management in Excel. Document filing, coding, and management. Customer service with a focus on problem resolution and satisfaction. Efficient handling of multiple requests with accuracy and organization. WE OFFER Salary commensurate with experience Statutory benefits Meal vouchers Savings fund Discounted cafeteria Working hours: Monday to Friday, 8:00 AM to 5:30 PM Employment type: Indefinite-term position Salary: $15,000\.00 \- $20,000\.00 per month Benefits: * Discounted cafeteria service * Meal vouchers Work location: On-site employment