Telephone Collections Advisor

Description

**Grupo Kao is seeking a Telephone Collections Advisor in Centro, Monterrey, N.L. \- Monterrey, Nuevo León** ----------------------------------------------------------------------------------------------------- At **Kanan 360**, we are looking for a **Telephone Collections Manager** to join our dynamic and transformative team. **What will your responsibilities be?** * Contact the customer starting on Day 1 after delinquency and throughout their entire overdue period. * Follow departmental strategies and Mexi’s recovery objectives. * Manage collections for the following products: DXN, Mexi Nómina, Domiciliados, and Mexi Tres. * Receive monthly campaign assignments based on account volume. * Manage campaigns lasting 1 to 3 days or the assigned delinquent portfolio during the first week of each month. * Accurately classify the customer’s status according to the overdue portfolio. * Locate customers for payment reminders or negotiation. * Request and record payment commitments specifying date and committed amount. * Route customers for effective recovery. * Follow up to ensure settlement of the credit granted by Mexi. **What do we expect from you?** * Minimum completed high school education (Bachillerato). * Skill in initiating and maintaining conversations. * Recent experience in customer service and telephone collections. * Flexibility and ability to adapt to business needs. **What benefits will you receive?** * Base salary \+ commission scheme * Grocery vouchers, Savings Fund. * Annual Christmas bonus equivalent to 30 days’ salary. * Training and professional development. * Workplace at Intercity Gold. * Dynamic and cooperative work environment. **How to apply?** At **Kanan**, we promote respect and diversity among individuals. As a company, we are committed to equality and non-discrimination under any circumstances, acting without distinction based on race, gender, social or economic status, sexual orientation, or any other factor. We are an inclusive group that values both emerging and experienced talent. **Desired education level:** Upper Secondary Education **Desired experience level:** Entry Level **Departmental function:** Accounting / Finance **Industry:** Financial Services **Skills:** * Negotiation * Handling objections * Effective communicator and problem solver * Call center * Telephone collections *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a04c2af380000310041b0d0\&source\=indeed*