Join Soft Restaurant®, the leading restaurant software provider in Mexico and Latin America! With over 20 years of experience and expansion across 14 countries, we are seeking passionate individuals eager to accompany us on this extraordinary journey. We offer an exceptional work environment with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry through innovative technology! **What will you do?** --------------- * Resolve technical queries via multiple channels (phone, email). * Diagnose software issues and provide effective solutions to problems reported by customers. * Maintain and update the knowledge database with common solutions and best practices. * Escalate complex issues to the Senior Technical Support team or Development team as needed. **What do you need?** ------------------- * 2 \- 3 years of experience in technical support or customer service within the software industry. * Intermediate knowledge of Windows operating systems. * Knowledge of networking and SQL databases. * Familiarity with CRM platforms. * Experience and/or knowledge of banking terminals, transactional processes, and payment methods operations. * Preferred experience providing technical support for banking terminals, including configuration, validation, and incident tracking related to electronic payments. **Our Benefits** ----------------------- * **Competitive salary administered via a 100% IMSS payroll structure.** * **Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT)** * **Birthday off** * **Employee benefits across various business platforms** * **Ongoing training and development** * **Recreational activities** **Once you register, you will receive an email****containing all necessary instructions to upload your CV and other important information. Please monitor your inbox—we look forward to welcoming you enthusiastically!** **Soft Restaurant** ------------------- ### **Job Offer Details** **Work Schedule** Full-time **Weekly Hours** 48\.0 **Open Positions** 1 **Location** Cuauhtémoc, Ciudad de México
Juan García
Indeed · HR
Juan García
Indeed · HR
