IT Manager (Operational Technical Support)

Description

Job Summary: We are seeking an operational support technician to ensure the proper functioning of equipment and systems in pharmacies and branches, with a practical, hands-on approach. Key Highlights: 1. Operational technical support in pharmacies and branches 2. Installation and maintenance of computer equipment 3. Resolution of technical incidents **Job Description** We seek a professional responsible for providing operational technical support to the company’s pharmacies and branches, ensuring the proper functioning of computer equipment and systems used in daily operations. This role emphasizes practical, on-site support to units, performing installations, maintenance, and follow-up on technical incidents affecting pharmacy operations. **Responsibilities** * Provide daily technical support to pharmacies and administrative departments. * Install, configure, and maintain computer equipment and peripherals. * Address technical incidents reported by branches. * Follow up on technical requests from pharmacies and branches. * Coordinate operationally with the franchise on matters related to systems or equipment. * Maintain updated control and inventory of hardware and technological equipment. * Manage hardware purchase requests and procurement when required by operations. * Execute technical and operational tasks assigned by Management. * Support relocations, installations, or technical adjustments at branches as needed. **Requirements** * Minimum 1–2 years of experience in technical support or equipment maintenance. * Basic knowledge of hardware and computer equipment configuration. * Experience supporting end users or operational departments. * Basic knowledge of networks and peripherals (printers, scanners, etc.). * Ability to resolve technical problems practically and promptly. * Willingness to travel between branches. **Key Competencies / Job Profile** * Responsible and organized individual. * Strong service-oriented attitude. * Practical problem-solving ability. * Clear communication with non-technical users. * Focus on operational continuity and rapid resolution. **Schedule** * Monday to Friday, 8:00 a.m. to 6:00 p.m. * Saturdays, 8:00 a.m. to 2:00 p.m. * Additional rest Saturdays may be granted in the future, subject to performance evaluation and results. **We Offer** * Gross monthly salary of $13,749.90 MXN (paid biweekly) + performance bonus of $2,630 MXN. * Job stability. * Professional growth. * Statutory benefits. Employment Type: Full-time, Indefinite-term Work Location: On-site employment Employment Type: Full-time Salary: $13,749.90 – $13,749.91 per month Work Location: On-site employment