Job Summary: We are seeking an Operations Manager with experience in the hospitality industry to lead and supervise daily operations, ensuring an exceptional guest experience and team efficiency. Key Highlights: 1. Lead and supervise daily operations in the hospitality industry. 2. Ensure exceptional guest experience and team efficiency. 3. Collaborate on strategies to improve satisfaction and profitability. **Position: Operations Manager** **Location:** Puerto Escondido, Oaxaca **Job Type:** Full-time **Department:** Hospitality / Hotel Administration **Reports To:** General Management **Job Description:** We are seeking an **Operations Manager** with proven experience in the hospitality industry to lead and supervise daily operations at our hotel in Puerto Escondido. This position is critical to ensuring an exceptional experience for our guests, as well as operational team efficiency and compliance with the establishment’s quality standards. **Key Responsibilities:** * Supervise all hotel operational areas: front desk, housekeeping, maintenance, food and beverage, and customer service. * Ensure compliance with service and quality standards. * Coordinate and support operational staff to achieve efficient, guest-focused operations. * Manage the hotel’s daily logistics, ensuring a seamless guest experience. * Collaborate with administrative and finance departments for budget and operational cost control. * Manage inventories, procurement, and local suppliers. * Effectively and professionally handle guest complaints, suggestions, and requests. * Monitor compliance with hygiene, safety, and local regulatory requirements. * Participate in developing strategies to improve occupancy, customer satisfaction, and profitability. Job Type: Full\-time Pay: $20,000\.00 per month Ability to commute/relocate: * Puerto Escondido, Oax.: Reliably commute or planning to relocate before starting work (Preferred) Experience: * Management: 1 year (Preferred) Work Location: In person