Syensqo is about chemistry. We’re not just referring to chemical reactions, but also to the magic that happens when the brightest minds work together. This is where our true strength lies—in you, in your future colleagues, and in all your differences. And, of course, in your ideas for improving lives while preserving the beauty of our planet for future generations. **We are looking for** a Customer Service Representative who will: * Implement the Order-to-Cash (OtC) process within their own scope; * Apply OtC policies and guidelines and contribute to the implementation of the OtC process; * Ensure process performance; * Monitor, via defined KPIs, the assigned process according to agreed-upon conditions; * Propose improvements to the assigned sub-process; * Highlight any significant deviations from OtC policy; * Organize, manage, and monitor the delivery of OtC services; * Build and maintain close, open relationships with customers; * Resolve issues related to the assigned process: contact all stakeholders and take action to ensure effective execution performance; * Stay up to date on products, organization, and supply chain of the entity, as well as on business strategies, policies, and processes; * Stay up to date, within their own domain, on all relevant technical and technological developments, and on applicable laws, standards, and regulations; * Stay up to date on customer requirements/specificities and on future business and customer needs; * Manage all documents required to comply with local and Group regulations; * Manage relationships with all stakeholders; exchange relevant information with key stakeholder groups; * Actively participate in knowledge and information sharing within the OtC team. **Descriptively—not exhaustively—the role includes:** * Receiving and confirming customer purchase orders; * Placing orders and reviewing prices; * Scheduling customer orders with warehouses and logistics; * Scheduling direct delivery orders; * Accurate invoicing; * Creating new customers; * Generating sales reports; * Generating open orders reports; * Forecasting monthly billing per market; * Issuing corrective documents; * Reviewing and forecasting due dates; * Updating the customer catalog; * Managing Indent operations; * Managing consignment O\> * Issuing and sending account statements to customers; * Requesting forecasts from customers and commercial managers; * Requesting release of held orders; * Requesting certificates of origin; * Requesting payment terms and credit lines for customers; * Updating prices in SAP; * Logging Indent delivery complaints; * Downloading TDS and SDS in Sinequa; * Issuing and evaluating OTIF (local and Indent); * Pre S\&OP; * Reviewing responses to customer claims; * Logging customer claims; * Updating LA open orders. **You can count on us for** development and learning opportunities. **You will bring:** * 1–3 years’ experience in customer service; * University education; * Advanced English; * Microsoft 365, Excel, Word, PowerPoint; * SAP; * Google applications; * Operational knowledge of international import/export: regulations, freight, customs, payment methods, and import procedures; * Knowledge of the company’s supply chain process and respective responsibilities of each actor involved in this process—including demand planning, distribution methods, transportation, warehousing, and inventory management; * Ability to assess and respond appropriately to internal business partner and external customer/supplier needs, based on sound understanding of their organization and strategic challenges, delivering and promoting tailored solutions and ensuring overall service quality and customer satisfaction; * Knowledge of credit management policies and practices, and of the process for controlling and collecting customer payments, along with ability to effectively apply these policies, practices, and processes; * Knowledge of business markets within their own scope. **You will benefit from:** * Competitive salary (consider adding a salary range in the job offer) and comprehensive benefits package; * 16 or more weeks of maternity/paternity and co-parenting leave, as per local regulations; * A learning platform available to all employees; * Free wellness sessions (physical and psychological). **Additional information:** * Hybrid work model; physical presence at the Mexico City office approximately twice per week. About us * Syensqo is a science company developing innovative solutions that improve how we live, work, travel, and play. Inspired by the scientific counsel Ernest Solvay launched in 1911, we bring together brilliant minds to push the boundaries of science and innovation for our customers—with a global, diverse team of over 13,000 collaborators. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, aircraft, automobiles, batteries, smart devices, and healthcare applications. Our innovation capability enables us to fulfill the ambition of a circular economy and explore revolutionary technologies that propel humanity forward. * At Syensqo, we strive to foster unity—not uniformity. We value the diversity people bring, and invite you to consider a future with us—regardless of your background, age, gender, nationality, ethnicity, religion, sexual orientation, ability, or identity. We encourage individuals who may require assistance or accommodations to let us know so we can ensure a seamless application experience. We’re here to support you throughout the entire application process and want to ensure all candidates are treated fairly. If you’re unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply. \#