Store Sales Associate

Description

**Who We Are:** Samsonite is the global leader in bags, luggage, and travel accessories, combining distinctive style with cutting-edge design technology and the highest attention to quality and durability. For over 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that meet the travel lifestyle needs of conscious travelers worldwide. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in more than 100 countries across North America, Asia, Europe, and Latin America through our own stores, websites, and a variety of retail partners **Mission:** Responsible for delivering comprehensive customer service by advising customers according to their individual needs, with the objective of providing and maintaining high-quality service while achieving goals set by General Management. Perform store opening and closing according to schedules and instructions provided by direct supervision, ensuring compliance with mandates issued by General Management and/or Mall **Job Responsibilities:** * Perform store opening and closing, adhering to established protocols and schedules. * Maintain daily attendance records in accordance with applicable legislation. * Prepare the sales floor daily to welcome customers. * Clean the sales floor, stockrooms, and display windows. * Restock missing products, following established display and organization procedures. * Verify product pricing and POP materials according to current promotions. * Responsible for selling products available on the sales floor to achieve established targets. * Provide sales consultation applying the Samsonite Customer Service Protocol, motivating buyers to become loyal customers whose purchases align with their needs. * Process sales transactions via POS, entering customer data into the loyalty program. * Perform daily cash drawer opening, reconciliation, and closing per procedures established by the Credit & Collections department. * Make daily deposits of collected funds at the designated financial institution. * Receive exchanges, returns, and items requiring technical service. * Receive merchandise to ensure maintenance of in-store product stock levels. * Receive merchandise, carefully verifying items and correct coding against the delivery note. * Enter delivery notes into the POS system and report discrepancies in merchandise as per established procedures. * Install sensors and/or anti-theft tags on all received products destined for the sales floor. * Verify that products display correct pricing and coding. * Organize products in the stockroom as directed by supervision. * Conduct cyclical and full inventories as assigned by supervision **Why You’ll Love Working Here:** **Our employees matter.** As a people-centered company, we work hard to offer rewards and development opportunities to our employees, recognizing their performance and fostering a supportive work environment wherever they are located. **Vibrant culture.** We are committed to a diverse and rich culture that welcomes individuals from all professions and socioeconomic backgrounds. Our long-standing commitment to diversity and inclusion enables us to bring our authentic selves and unique differences to work every day. **Socially responsible.** We aim to minimize the environmental impact of our products and help create positive travel experiences worldwide. To do so, we develop the best products using the most sustainable and innovative materials, methods, and business models. **What We Value:** At Samsonite, we do more than create the luggage that moves with our customers—we inspire and celebrate the moments that move them. We believe we hold responsibility toward the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people who work with us. We are as diverse as travel itself, and like travel, your journey with Samsonite offers the opportunity to be part of something bigger and explore your passions. That’s why we offer multiple career paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that empowers our team members to bring their best selves to work each day. Samsonite is an equal opportunity employer committed to promoting and maintaining a work environment where all applicants, associates, customers, and other individuals are treated with dignity and respect, free from harassment, discrimination, or retaliation.