At Jaguar Kitchen Factory, diversity enables us to bring together people with different experiences, skills, and perspectives—this is what most enriches our work environment. As our company grows, we want you to grow with us. JOIN OUR TEAM AS A COMMUNITY MANAGER! Requirements: Education: Bachelor’s degree in Marketing, Communications, Journalism, Advertising, or related fields. Age: 25–30 years old Experience: Proven 2–3 years of experience managing online communities and social media for brands (B2C or B2B experience, as applicable). 1 year of experience using social media management, scheduling, and monitoring tools (e.g., Hootsuite, Sprout Social, Buffer, Meta Business Suite). 2–3 years of experience analyzing social media metrics (platform-specific Insights or tools such as Google Analytics). Strong writing ability with excellent spelling, grammar, and appropriate tone. Ability to propose original content and respond quickly to trends. Capacity to perform effectively under pressure and self-manage during conflicts. Problem-solving orientation and genuine ability to connect with audiences. Ability to interpret data and translate insights into strategic actions. Ability to manage multiple platforms and content calendars. Responsibilities: 1. Content Creation and Planning: Collaborate with the Marketing/Content team to design the publishing calendar, ensuring content is engaging and platform-appropriate (Facebook, Instagram, LinkedIn, TikTok, etc.). Draft and schedule daily posts, consistently applying the brand’s tone and voice. Produce basic visual and audiovisual content (or coordinate its production) for social media. 2. Community Management and Engagement: Actively monitor the brand’s presence across social media and forums. Respond promptly and appropriately to comments, direct messages, and mentions (positive, neutral, and negative). Encourage ongoing audience participation and dialogue, transforming followers into brand ambassadors. Identify and categorize influencers, brand advocates, and key users. 3. Crisis and Reputation Management: Early detection of negative comments or sensitive topics. Apply the online crisis management protocol and escalate complex complaints or queries to the relevant departments (e.g., Customer Service). Protect and maintain the brand’s positive reputation and image in the digital space. 4. Analytics and Reporting: Use analytics tools to measure post performance (reach, engagement, clicks). Prepare periodic reports (weekly/monthly) featuring key metrics (KPIs) and recommend adjustments to the content strategy. Analyze competitors and digital market trends. We Offer: Monthly salary of $12,000–$15,000, commensurate with experience Statutory benefits Major Medical Expense Insurance Growth and development opportunities Free parking Working hours: Monday–Thursday, 7:30 AM–5:30 PM; Friday, 7:30 AM–2:00 PM Position Type: Full-time Salary: $12,000.00–$15,000.00 per month Benefits: * Free parking * Major medical expense insurance Application Question(s): * Which social media platforms do you use most? Education: * Completed bachelor’s degree (preferred) Language: * English (preferred) Work Location: On-site employment