Technical Customer Service Manager

Description

Summary: This role involves delivering high-impact technical assistance to customers to maximize the performance, efficiency, and reliability of Crown Mexico products across various packaging technologies. Highlights: 1. Opportunity to grow and develop skills in an expanding industry 2. Committed to employee safety and fostering an inclusive environment 3. Focus on sustainable packaging and professional development **About Crown** --------------- Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world. Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry. Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long\-term future. **Job Description:** Deliver high‑impact technical assistance to customers to maximize the performance, efficiency, and reliability of Crown Mexico products across all packaging technologies (cans, ends, crown caps, aluminum closures, and glass). ### **Job Requirements** **English Level** * Intermediate / Advanced **Education** * Bachelor’s degree in **Chemical Engineering, Mechanical Engineering, Electronic Engineering** , or related field **Experience** * Minimum **3 years of experience** , preferably in: + Application of **Lean tools** + **Problem\-solving and root cause analysis** + Knowledge of **statistics** , **quality systems** , and **production processes** + **Packaging manufacturing processes** within the **beverage industry** **Skills \& Competencies** * Willingness to travel * **Leadership** and people management skills * **Project management** experience * Strong **communication skills** * Ability to **resolve conflicts** effectively * Experience working directly with **customers** **What Crown Offers You** ------------------------- * Strong engagement and commitment to the safety of our employees * The opportunity to build a meaningful career * Professional and personal development through training and work experiences **Join us and become part of a team of professionals who are passionate about sustainable packaging!** ------------------------------------------------------------------------------------------------------ **Working Together** Working Together is one of the five pillars that make up our Twentyby30™ program. We aim to value and respect each individual and foster an environment of inclusivity.