Summary: This role oversees technical support specialists in engineering activities, providing direction, ensuring compliance, and managing training to improve technical knowledge. Highlights: 1. Opportunity to learn and lead in a forward-thinking environment 2. Part of a team pushing boundaries and redefining work 3. Collaborate to deliver on purpose, valued and respected **Remote Work: Hybrid** **Overview:** At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward\-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally. Come make an impact every day at Zebra. Oversees the day\-to\-day work of technical support specialists engaged in engineering activities including design, test, check\-out, modification, fabrication and/or assembly of prototype products. **Responsibilities:** * Provides direction to technicians in the application of process, procedures, and troubleshooting/repair of complex instruments or testing equipment * Ensures resources maintain compliance with quality process and standards * Establishes and maintains lines of communication with engineering and software development on design, reliability and maintenance issues; reports trends, identifies urgent crises and recommends solutions to complex issues * Manages and champions trainings to improve technical knowledge of the support team; ensures technicians are properly trained and able to provide accurate and responsive solutions * Acts as an escalation point to analyze and interpret test information to resolve complex design\-related problems * Estimates timeframes for complex projects and oversees the completion of assignments within specified time, quality, and cost parameters * Identifies process improvement and verification activities; develops and applies technical and quality improvement techniques **Qualifications:** **Required Qualifications:** * Associate Degree * 8\+ years of experience and 2 years as a leader * Fluent level of English (written and verbal) as well as local language as applicable * **Preferred Qualifications:** + Prior supervisory or management experience preferred + Background in technical support preferred + Demonstrates strong customer service and communication skills **Hybrid role:** **Añil, CDMX** To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e\-mail or outside of the system. If you are a victim of identity theft contact your local police department. Zebra Technologies leverages AI technology to evaluate job applications using objective, job\-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our **Zebra Privacy Policy**.