Service Coordinator

Description

Summary: The SMO Service Coordinator supports the Service Delivery Manager in delivering efficient services for Lenovo Device as a Service (DaaS) / Managed Services customers. Highlights: 1. Support efficient service delivery for DaaS/Managed Services customers 2. Focus on Order Management and Account Management 3. Engage in Service Management and Client Experience ### **General Information** Req \# WD00098115 Career area: Information Technology Country/Region: Mexico State: Distrito Federal City: Mexico D.F. Date: Thursday, April 30, 2026 Working time: Full\-time **Additional Locations**: * Mexico ### **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked \#196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full\-stack portfolio of AI\-enabled, AI\-ready, and AI\-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world\-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992\) (ADR: LNVGY). This transformation together with Lenovo’s world\-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. ### **Description and Requirements** The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers. We are seeking candidates ideally with experience in the following disciplines: **Order Management** * Processing orders for new devices, and re\-deploying existing devices * Support the device forecasting process * Order Management – Order to Install process * Oversee configuration of Desktop, Laptop and Tablet devices * Monitor and manage the inventory levels * Utilize Order Management tools **Account Management** * Can translate contract terms into operational deliverables * Manage the service lifecycle of deployed devices * Creation of customer invoices * Well versed in Purchase Order administration **Service Management \& Productivity Improvement** * Experience in an Account Operations environment * Manage incidents and requests from clients * Facilitate a resolution to any technical escalations * Prepare documentation to track and report on SLA performance * Identify and support initiatives to improve client service delivery * Build solid working relationships with partners \& suppliers **Client Experience** * Interact with the clients * Facilitate an answer to any queries associated with their aligned contract(s) * Be on top of any issues within their customer environment * Demonstrate an obsession to maximize client satisfaction level **Basic Requirements** * 1\-2 years project coordination experience, ideally in a services environment * Fluent in English * Experience with ticketing tools (preferably ServiceNow) **Preferred Requirements*** Skilled in Excel / Reporting * Persistent, detail oriented, able to multitask * Must have a good attitude towards learning We follow a friendly hybrid model with three days a week in the office—great for collaboration and connection! **Additional Locations**: * Mexico * Mexico