BCD Travel is seeking a **Quality Manager** to support nationwide operations in defining, refining, implementing, and validating processes and tools. This position will collaborate closely with multiple departments as well as external vendors. The incumbent will be responsible for creating, monitoring, and tracking process quality, as well as defining and executing corrective action plans when necessary. Additionally, they will serve as the central point of contact for globally or regionally defined standards and actively contribute to implementing BCD Travel’s global strategy. **Responsibilities:** * Define, implement, and evaluate operational quality processes. * Risk management, audits, and certifications. * Coordinate with internal teams and external vendors to ensure compliance with standards. * Monitor quality metrics and execute continuous improvement plans. * Actively participate in global and regional projects. * Serve as the point of contact for the implementation of standards and procedures. **Requirements:** * Education: Bachelor’s degree or Engineering degree. * Languages: Advanced English (preferred). * Interpretation of ISO 9001 standards. * Excellent organizational and communication skills (oral and written). * Advanced proficiency in Microsoft Word, Excel, and PowerPoint. * Conflict resolution skills. * Practical knowledge of project management tools. **Desirable Certifications:** * **Six Sigma Yellow or Green Belt** * **PMP – Project Management Professional** * Other certifications in project management or quality will be considered a plus. **We Offer:** * Participation in high-impact regional projects. * Opportunities for professional development. * Benefits exceeding statutory requirements. \#LI\-AG1