Operations Manager

· Own day-to-day execution of resubscription (winback) CRM programs

· Drive performance against resubscriber targets and lifecycle KPIs

· Partner cross-functionally to deliver high-performing, data-driven experiences

· Opportunity to identify and implement process improvement opportunities

· Focus on providing exceptional customer service and resolving issues

· Engage in collections and account resolution through strong verbal communication

· Opportunity to learn and grow expertise, working your way up

· Entrepreneurial-minded organization welcoming individual ideas

· Supports ongoing and new HR projects/initiatives